Uber has again found itself in the destinations of transport for London today, and not in a good way. Transport for London has decided not to renew the company’s license, citing Uber’s “pattern of failures” that endanger the safety of passengers. As bad as it sounds on the surface, Uber no longer has a chance to appeal and it can continue while the appeal process ends.
So, if you are a regular user living in London, it seems that nothing will change immediately. Still, this is worrying news for Uber, which previously withdrew its operator’s license in 2017 in the city. Subsequently, Transport for London abandoned Uber’s criminal offenses and the way the company used a device called the Greyball. It is harder for regulators and law enforcement to track Uber’s actions, among other things.
Around this time, Uber finds itself in hot water about passenger safety. Although TFL states that Uber has made many positive changes and improvements to its culture, leadership and systems since the time it was granted the license in June 2018, the regulatory body still discovered problems with its service, Which also includes an issue. Allows unauthorized drivers to upload their photos to accounts related to other drivers, allowing them to take passengers as if they were originally booked drivers.
TfL found that this occurred in at least 14,000 visits, all uneducated. TfL also found that some of those drivers were unlicensed, and in one case, revealed that one of the drivers had their license revoked by TfL. “Another failure allowed sacked or suspended drivers to create an Uber account and carry passengers, again compromising passenger safety and security,” Transport for London today.
“TFL recognizes the steps that Uber has taken to stop this type of activity,” it continued. “However, it is a concern that Uber’s systems have been relatively easily manipulated.” TFL also cited “several insurance related issues” with Uber’s service, so it appears the company has a lot of problems to work with. It wants to return to Transport for the Good Grace of London.
Uber now has 21 days to file an appeal, and it can continue to operate during that 21-day period and the actual appeal process. It seems Uber will do the same, with company CEO Dara Khosroshahi publishing a tweet today, in which he called the TfL decision “wrong”. TfL says it will continue to closely scrutinize “Uber” during the appeals process. While this is not the definitive end for Uber operations in London, it appears that the company is running on thin ice.